Draft — under legal review. Questions: [email protected]

Refund policy

KiwiPlay comes with a free 14-day trial with all features, so you can check that it works with your device and your playlist before you pay. Please use it — after the trial, a licence is €5 once per device.

When we refund

If KiwiPlay does not work on your device because of a fault in the app, and we cannot fix it, you get a full refund. To ask for one:

1. Write to [email protected] (or use the support form) within 14 days of payment.
2. Include your Device ID, your TV or device model, and what goes wrong.
3. We try to fix the problem first. If we cannot, we refund in full through Paddle.

When a refund is made, the licence on that device ends.

When we do not refund

• Problems with your playlist, channels, streams or TV guide, or with the provider you got them from — KiwiPlay is only a player and has no control over them.
• Your provider stops, changes or blocks your playlist, or your subscription with them ends.
• Your internet connection is too slow or unstable.
• You changed your mind, no longer use the device, or bought the licence for the wrong device.
• More than 14 days have passed since payment.
• The device was blocked for breaking the terms.

Your legal rights

Before paying you agree that the licence starts at once and that you lose the 14-day right to cancel once the device is activated (digital content). This does not affect your statutory rights if the app is faulty or not as described.

Chargebacks

Please contact us before disputing a payment with your bank — we answer quickly. A reversed or charged-back payment ends the licence.

App stores

If you bought KiwiPlay in an app store (Google Play, Samsung, LG, Apple), that store’s refund rules apply and refunds are made by the store.

KiwiPlay App Ltd · [email protected]