Draft — under legal review. Questions: [email protected]

Privacy policy

KiwiPlay App Ltd (“we”), a company registered in the United Kingdom, makes the KiwiPlay media player. This policy explains what we collect and why.

What KiwiPlay is

KiwiPlay is a player. It contains no channels or content. Playlists, TV guides and streams come directly from the provider you choose; they do not pass through our servers.

What we store

• Device ID and key — a random identifier created by the app (on TVs derived from a one-way hash of the network address; the address itself is never sent). Used to recognise your device for the trial and the licence.
• Licence and payment records — which device is activated, when, and the order number from our payment provider. Card details are handled by the payment provider, not by us.
• Your playlist settings — if you choose to add a playlist through our website, we keep the link or login encrypted so your device can fetch it. If you type it on the device, it stays on the device.
• Technical diagnostics — start-up time, errors and buffering, TV model and software version. We never record which channels or programmes you watch, and never record playlist or stream addresses.
• Support messages — what you send us when you ask for help.

How long

Diagnostics: 30 days. Support messages: 12 months after the case is closed. Licence and payment records: as long as the law requires for accounting.

Where

Our servers are in the European Union. We do not sell your data and do not use advertising trackers.

Your rights

You can ask for a copy of your data, its correction or deletion: [email protected]. You can also complain to the UK Information Commissioner’s Office.