Help

Set up KiwiPlay in a few minutes. KiwiPlay is a player only — you need a playlist (M3U link or Xtream Codes login) from your own provider.

1. Install KiwiPlay

Samsung TV (Tizen) and LG TV (webOS)

KiwiPlay is coming to the Samsung and LG app stores. When it is there: open the TV’s app store, search for KiwiPlay, install and open it.

Android TV, Google TV and TV boxes

The Android download opens soon — the steps below will work from then on.

1. On the TV, install the free Downloader app from Google Play.
2. Allow Downloader to install apps: Settings → Apps → Security & restrictions → Unknown sources → Downloader (the menu names differ a little between models).
3. Open Downloader and type kiwiplay.app/download, download the APK and choose Install.

Media Station X

1. Install Media Station X from your TV's app store (Samsung, LG and others) and open it.
2. Open its Settings → Start Parameter → Setup, type kiwiplay.app and confirm.
3. Restart Media Station X and choose Open KiwiPlay.

Some providers' streams do not play inside Media Station X or a browser (they use plain http). The KiwiPlay app on the TV plays them.

Android phones and tablets

Open kiwiplay.app/download in the phone’s browser, download the APK and allow the browser to install apps when asked.

2. Add your playlist

The first time KiwiPlay starts, it shows a QR code, your Device ID and a 6-digit Key.

1. Scan the QR code with your phone’s camera. The page kiwiplay.app/link opens, already connected to your TV.
2. Choose M3U and paste your playlist link (and a TV guide link if you have one), or choose Xtream Codes and enter the server, username and password from your provider.
3. Press Add. Within a few seconds the playlist appears on the TV by itself.

No camera? Open kiwiplay.app/link on any phone or computer and type the Device ID and Key shown on the TV.

You can add several playlists and switch between them in Settings → Playlists. To add another one later, use Settings → Device → Playlists on your phone.

3. Watch

• ▲▼ — change channel, OK — watch, ◀ — categories and menu, ▶ — TV guide and catch-up.
• Type a number on the remote to jump to a channel. The yellow button (or F) adds a favourite.
• Menu (or the green button) opens Settings: language, colours, side of the channel list, parental PIN.

4. Activate

Every device gets 14 days free. After that, one payment of €5 activates it for good — no subscription. Open kiwiplay.app/activate (or scan the code KiwiPlay shows when the trial ends), enter the Device ID and pay.

A new Device ID in Media Station X or a browser

Media Station X and browsers keep KiwiPlay's Device ID in their storage. If that storage is cleared, KiwiPlay starts with a new ID. Your licence is not lost:

1. Scan the QR code on the screen with your phone.
2. At the bottom of the page, under Already paid on another device?, enter the e-mail you paid with and the code we send you.
3. Press Move licence here next to the old ID. Your licence and playlists are back.

A TV keeps its licence for good. New or broken TV? Write to [email protected].

Questions

Where are the channels?

KiwiPlay has no channels of its own and we do not sell any. It plays the playlist you get from your provider.

There is no TV guide

The guide comes from your provider. Xtream Codes logins bring it automatically; for M3U, ask your provider for an XMLTV (EPG) link and add it on kiwiplay.app/link next to the playlist.

A channel does not play

Try another channel. If none play, check the playlist with your provider — links can expire or be limited to one device at a time.

I reinstalled KiwiPlay

Your Device ID and licence stay the same, but a new Key is created. Write to us with your Device ID and we will reset it — your playlists then come back by themselves.

Someone else knows my Key

On the TV open Settings → Device → Change key. The old key stops working at once.

I have a new TV

Write to us with the old and new Device ID — we can move the licence once in 12 months.

Still stuck? Contact support or write to [email protected].